terms and conditions

shipping & returns

Please note: Our delivery partners are currently experiencing some delays due to Covid-19 related staff shortages. Please allow additional time for deliveries, particularly to Sydney and Melbourne.

You must be 18 years or older to order wine through this website. Photo ID may be required to accept delivery of wine.

All prices advertised are Australian Dollars and include all taxes. We accept Visa and Mastercard payments only, AMEX is not accepted.

Domestic Shipping

Your order will be dispatched within 1-4 business days of being received.

All orders are shipped via Wine Depot (metro addresses) or Australia Post Wine Delivery Service (regional addresses and PO boxes). Tracking information will be sent to you via email once your order has been dispatched.

In the event that we can not fulfill your order, we will contact you via telephone or email to arrange an alternative product or refund your payment.

You must be 18 years or older to accept delivery of wine, and may be asked to provide photo ID as proof of age.

Shipping Fees

Residential & business addresses - FREE shipping if you have more than one item in your cart, $10 if you are only shipping one item (bundles and discounted wine packs are considered 1 item)

PO boxes - $20 flat rate shipping

Shipping Turnaround

The following is an approximate guide to delivery times. Regional and non-metro areas may take longer. Please allow extra time for delivery during peak periods such as Christmas.

Wine Depot

Adelaide & Melbourne - 1-3 business days from date of dispatch

Sydney & Canberra - 3-4 business days from date of dispatch

Brisbane & Hobart - 4-6 business days from date of dispatch

Perth & Darwin - 5-7 business days from date of dispatch

Australia Post

Adelaide - 1-3 business days from date of dispatch

Melbourne, Sydney, Canberra, Perth & Hobart - 3-5 business days from date of dispatch

Brisbane & Darwin - 5-7 business days from date of dispatch

Making Changes to Delivery Details

As long as your order has not yet been dispatched, we can make changes. Please contact us on (08) 8564 3036 or email [email protected].

Once your order has been received by Wine Depot or Australia Post, you will receive an email notification advising your parcel is on its way and providing options to change your delivery instructions if you will not be available at the address you originally advised.

International Shipping

Due to the high costs involved with shipping wine overseas, we do not ship online orders outside of Australia. However, if you would like a quote for international shipping, or would like to find out where you can purchase Thorn-Clarke Wines in other countries, please contact us at [email protected]

Refunds and Returns

If you have received wine that is damaged, faulty, not as advertised, or unsuitable in any way, please contact us to arrange a replacement or refund.

Phone: 08 8564 3036

Email:[email protected]

Sydney Good Food & Wine Show Competition: scan your ticket to WIN a mixed dozen

 1. Information on how to enter the Competition forms part of these terms and conditions of entry. Participation in this Competition is deemed acceptance of these terms and conditions of entry.

2. This Competition is being run at the Sydney Good Food & Wine Show, ICC Sydney, 14 Darling Drive, Sydney NSW 2000 (‘GFWS’) during the Promotional Period.

3. The Competition commences at 10.00am (AEST) on 24th June 2022 and concludes at 5:00pm (AEST) on 26th June 2022 (‘Promotional Period’).

4. The promoter of this Competition is Barossa Vintage Pty Ltd (ABN 78 435 605 917) as owner of Thorn-Clarke at 266 Gawler Park Road, Angaston SA 5353 Telephone: 08 8564 3036 (‘Promoter’).

5. Officers, employees and immediate families of officers and employees of the Promoter, the associated companies and contractors of the Promoter, and any other agencies associated with this Competition are ineligible to enter.

6. Competition open to Australian residents 18 years of age or over.

7. There a limit of one (1) entry per person.

8. To enter the Competition the entrant must have a valid email address.

9. To enter the Competition, the entrant must attend the GFWS and scan their entry ticket, using the scanner located at the Thorn-Clarke Wines stand in the Barossa Pavillion.

10. The prize is one (1) dozen wines from Thorn-Clarke Wines, valued at $380.

11. One (1) winner will be selected from all entrants, by random draw.

12. The prize draw will be conducted on 29th June 2022 at Thorn-Clarke Wines, 266 Gawler Park Road, Angaston SA 5353.

13. The winner of the competition will be notified via email, using the email address the entrant provided when they purchased their GFWS ticket, by 5.00pm (ACST) on 1st July 2022.

14. The prize will be freighted to an Australian address nominated by the winner by 31st August 2022.

15. Unless otherwise specified, the prize or any unused portion of the prize, is not exchangeable or transferable and cannot be redeemed for cash.

16. If any part of the prize is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize with a prize equal to the value and/or specification, subject to any written directions from a regulatory authority.

17. All reasonable attempts will be made to contact the winner. However, in the event that the winner is unable to be contacted or does not respond to our request for them to nominate an Australian address for freight within three (3) calendar months of our initial contact attempt, the prize will be forfeited and a second prize draw will be conducted.

18. The Promoter reserves the right to verify the validity of entries, prize claims and entrants (including an entrant’s identity, age and place of residence) and to disqualify any entrant who submits an entry or prize claim that is not in accordance with these terms and conditions or who tampers with the entry process. An entry that is incomplete, indecipherable, illegible or non-compliant with these terms and conditions is invalid and will not be accepted or considered. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

19. If this Competition is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, the Promoter reserves the right, in its sole discretion, to modify, suspend, terminate or cancel the Competition to the full extent permitted by law and subject to any approval or directions from a regulatory authority.

20. The Promoter’s decision is final and no other correspondence will be entered into.

21. It is a condition of entry that the entrant consents to the Promoter using the entrant’s name, likeness, image and/or voice in the event they are a winner of a Prize (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of the Competition (including any outcome), and promoting any products and services, distributed and/or supplied by the Promoters in the Centre(s) or otherwise.

22. By entering the Competition, an entrant releases and indemnifies the Promoter (including its officers, employees and agents) from and against all actions, liabilities, penalties, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Competition or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable.

23. Privacy, Spam Act and Do Not Call Register Act Statement: The Promoter collects the entrants’ personal information to assist it in promoting Thorn-Clarke Wines and to process the competition entries. By entering the competition, unless otherwise advised, each entrant also expressly consents to:

a. the Promoter (or any of its related companies) contacting an entrant by any means (including by electronic message or by telephone) to let the entrant know about goods, services or promotions which the Promoter considers may be of interest to the entrant;

b. the Promoter (or any of its related companies) disclosing the entrants’ personal information to other persons or entities who may:

i. assist the Promoter in promoting Thorn-Clarke Wines or running competitions (including by sending electronic messages or telephoning the entrant on the Promoter’s behalf); or

ii. use that information, in any media, for their own marketing, promotional or publicity purposes (and each entrant expressly consents to such persons or entities contacting the entrant by electronic message or by telephone in relation to goods or services), without any further reference, payment or other compensation to the entrant. The express consent referred to in this Statement continues until the withdrawal of that consent is effective (as set out under applicable law). Entrants’ personal information may also be disclosed to State Lottery agencies and the winners’ names published as required under the relevant lottery legislation. All personal details of the entrant will be stored at the offices of the Promoter. A request to access, update or correct any information should be directed to that office.